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Contact
Talk to a person.
No account needed. Include your order reference if you have one. Never send your account access key.
Send a message
Where to send what
- Abuse reports: see the acceptable use policy.
- Copyright notices: see the DMCA procedure.
- Legal requests: see the law enforcement policy.
- Service problems: check service status first.
Before you write
Most questions are answered on a page already. Check these first, then send a message with your order reference if you have one.
- Buying and account FAQ for coins, renewals, refunds and access keys.
- How payment works for under- and overpayments.
- Service status to see whether a region has an open incident.
- Guides for hardening, encryption and setup.
- Legal requests and copyright notices have their own procedures.
What to include
- Your order reference. Never send your access key; we do not need it.
- The plan, region and what you expected to happen.
- For a connection problem, the output of
pingandmtrfrom your side.
Contact details are optional on AnonVPS, so a reply may only be possible if you leave a way to reach you.
What to include for a faster answer
- Your order reference (it starts with AV-), never your access key.
- The location and plan you ordered.
- What you expected, what happened, and when it started.
- Any error text, copied exactly.
Never send secrets
We will never ask for your access key, SSH private key, wallet seed or passwords. If someone asks for them in our name, do not reply. Read the privacy architecture and the privacy policy to see what we keep.